Refund & Exchange Policy
1. i)If the customer decides to cancel the order , he/she has to do the same through email to within two days of placing the order and specifying the order number and order date.
ii) On cancellation of an order , ’smthn’ agrees to refund as soon as possible the full amount minus incurred transaction fees and in all cases within 30 days of receiving notice of cancellation.
iii)Cancellation of an order will not be possible, if the order has been shipped.
2. In case the product is found damaged while transporting, the customer shall inform the company through email to along with photographic evidence within 48 hours. After review for genuine cases, the customer has option to exercise his/her right to return the products along with the original packaging/wrapping, together with any accessories, quality labels and instruction manuals delivered to him/her. This must be done within 48 hours of receiving the confirmation of a genuine damage from ‘smthn’. The product has to be couriered back to ‘smthn’ for repair with courier charges to be borne by the customer. The repaired product will be returned to the customer within 30 days at the company’s cost.
3. ’smthn’ will inform the customer as to the method it shall use to get refund ; the customer will, in any case, receive the refund via the same means used to make the purchase.
All orders will be shipped within 7 working days of receiving the order.
Orders are shipped using the services of India Post.
Once the order is shipped, tracking details will be notified vial email.